Lead Time –
All orders are placed directly with our international suppliers.
Bernhardt & Nuevo - Approximately 10 Weeks, sent direct from international warehouses.
Fables ID delivers Australia wide through our transport partners at Designer Transport with no hidden fees.
Delivery Pricing -
Under $1000 - $49 Flat Fee
$1000-5000 - $99 Flat Fee
Over $5000 - $199 Flat Fee
Fables ID Returns Policy -
This policy covers all individual and B2B purchases made in store and online at Fables ID. The Returns Policy commences from the date of the order placed. Our returns policy is defined by the progress of an order from the warehouse to the provided delivery address.
- Cancellations within 48 hours of order / prior to supplier confirmation - 0% of the total order value / cost of piece.
- Cancellation after supplier confirmation / pre-delivery - 10% of the total order value / cost of piece.
- Cancellation on / after delivery - 20% of the total order value / cost of piece.
* Credit Notes and/or Refunds will be processed and issued once the specified order/pieces have been returned to our warehouse in the condition they were received.
To read our full policy, please click here.
Free Metro Returns
Shop with confidence with Free Metro Delivery & Return. Free Metro Returns applies to deliveries that fall within our Free Metro White Glove Delivery postcode regions. If you’re unsure if you fall with these regions, please check here.
Fables ID offer a 12 month warranty on all products.
This warranty does not include abnormal use of product or if the product has been used for commercial purposes. This warranty offered is over and above your rights under Australian Consumer Law.
To lodge a warranty claim please click here.
Fables ID reserve the right to replace, repair or refund your product.