Fables ID Returns Policy -
This policy covers all individual (non-B2B) purchases made in store and online at Fables ID. The Returns Policy commences from the date of the order placed. Our returns policy is defined by the progress of an order from the warehouse to the provided delivery address.
- Cancellations within 48 hours of order / prior to supplier confirmation - 0% of the total order value / cost of piece.
- Cancellation after supplier confirmation / pre-delivery - 10% of the total order value / cost of piece.
- Cancellation on / after delivery - 20% of the total order value / cost of piece.
* Credit Notes and/or Refunds will be processed and issued once the specified order/pieces have been returned to our warehouse in the condition they were received.
Free Metro Returns
Shop with confidence with Free Metro Delivery & Return. Free Metro Returns applies to deliveries that fall within our Free Metro White Glove Delivery postcode regions. If you’re unsure if you fall with these regions, please check here.
If you’re not satisfied with your products after delivery, please contact firstname.lastname@example.org within 24 hours of delivery to organise your return and full refund. Products are required to be unused and returned in the condition they were delivered.
Refund / Credit-Note confirmation will be processed upon receipt and inspection of goods back at our warehouse.
Returns requested out of this time period will be subject to our standard return & refund conditions.
Free Metro Returns are only applicable to non-B2B orders.
Faulty items are treated in individual circumstances. In line with the Australian Consumer Law, faulty items are subject to either repair, replacement or refund at Fables ID’s discretion.
We take every precaution to ensure that your order arrives in pristine condition. In some circumstances, accidents happen and goods can get damaged in transit.
It’s important that you inspect items as they arrive to you and sign for receipt with our delivery partners at Designer Transport.
If you do identify any issues, please notify your delivery drivers and they can make a record at time of delivery. Furthermore, please email photos and the identified damage to our team at email@example.com. Once received, we will make contact with the next steps to ensure you can get back to enjoying your new pieces.
Changing my order
If for any reason, you need to change your order, please email our team with your original order number and we can work with you on a solution based on the status of your current order.